Contact
A human reads everything sent here. The fastest way to reach us is to contact us by email.
This form composes a message in your own email client rather than posting to a server — there is no backend here to receive it, and we would rather not pretend otherwise. Nothing you type is transmitted until you press send in your mail app.
What gets a fast reply
- A specification that has changed. If a board revised its photo or signature rules and you have the current notification, send the link. These are corrected the same day where possible, because a stale KB window means someone's application is rejected.
- A tool that produced the wrong result. Include the file type, the target you set, the output size and dimensions you got, and which browser and device you used. If you can share a non-sensitive test file, that speeds things up enormously.
- A privacy question. Ask anything about what is and is not processed locally — we would rather explain the architecture than have you take it on faith.
- Advertising or business enquiries. Include the domain and the nature of the request.
What we cannot help with
We cannot recover a file you have lost — nothing is stored on our side, so there is no copy to restore. We cannot fix a specific application portal that is rejecting your upload; check the three usual causes in the rejection guide first, and if that does not resolve it, tell us what the portal says and we will try to make the tool produce a file that satisfies it.
Response times
Specification corrections and tool bugs are normally answered within one working day. Everything else usually within a week. There is no support ticket system — just an inbox.